Incomplete Information

One of the retorts I often hear in safety is, “I know what I am doing, I’ve been doing it for ‘x’ years” or “This is the way we’ve always done it and now you’re telling me it’s wrong.”

I Don't know how to do your job But my book says your doing it wrong - I Don't know how to do your job But my book says your doing it wrong  SVU Construction Worker

This is usually points to a problem of incomplete information.

My job is not to do your job or tell you how to do it. My job is to make sure you know your job, have enough information to do it safely, do it safely and find out what went wrong if you do not do it safely.

There is a recent story in the news that is a clear example of this: https://futurism.com/the-byte/russian-military-reportedly-flees-chernobyl

To summarize Russian soldiers entered the forest adjacent the Chernobyl Nuclear plant and dug trenches. Everyone of those soldiers will die a premature death.

Their commanders did not understand the danger they were putting the soldiers in. If you are thinking that these are soldiers and they have to do what they are told, this is not charging a machine gun installation on a beach. This was preparatory work, they had time to plan.

The soldiers thought that command had their best interests at heart. The trenches were to protect the soldiers from assault. You maybe thinking that they should have know about Chernobyl, remember information in that part of the world is strictly controlled, information is by design incomplete.

What people say does point to a certain attitude or philosophy. If I encounter someone who will not or cannot answer simple questions about what they are doing, that is when I know I really have to ask more complex questions and dig deeper, there is something missing. There is incomplete information.


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6 responses to “Incomplete Information”

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